Ahmed Abdelsalam Abdelsalam Hammad

Business Development Manager

• Contract Negotiation and Management - taking ownership of the onboarding journey for new hotel partners, from sourcing to activation on our in-house system. Negotiating with hotel partners and DMCs to ensure we secure the best commercial terms and regularly monitor our pricing against competitors. • Market Trend Analysis - Identify suitable hotels to fall into our preferred "castle" collection based on production and opportunity to secure exclusive added value, as well as new products in line with room nights and sales requirements. Undertake ongoing analysis of product and quality to maintain consistent product offering for clients. • Performance Monitoring - Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue. • Data Insights - Focusing on utilizing data to provide actionable insights and support business decision-making. Analyse complex datasets and transform them into actionable insights that drive business strategy. Responsible for uncovering trends, patterns, and opportunities through data analysis, helping the organization make informed, data-driven decisions. • Technology and Al - Incorporating Al/Automation into our day to day tasks and considering how we can leverage Al/automation to be more efficient and enhance current processes/drive data.

• Contract Negotiation and Management - taking ownership of the onboarding journey for new hotel partners, from sourcing to activation on our in-house system. Negotiating with hotel partners and DMCs to ensure we secure the best commercial terms and regularly monitor our pricing against competitors.
• Market Trend Analysis - Identify suitable hotels to fall into our preferred "castle" collection based on production and opportunity to secure exclusive added value, as well as new products in line with room nights and sales requirements. Undertake ongoing analysis of product and quality to maintain consistent product offering for clients.
• Performance Monitoring - Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue.
• Data Insights - Focusing on utilizing data to provide actionable insights and support business decision-making. Analyse complex datasets and transform them into actionable insights that drive business strategy. You will be responsible for uncovering trends, patterns, and opportunities through data analysis, helping the organization make informed, data-driven decisions.
• Technology and Al - Incorporating Al/Automation into your day to day and considering how you can leverage Al/automation to be more efficient and enhance current processes/drive data.

Account Management of government contracted entities and VIP corporates. Conducting QA practices and preform manual testing on our products and report bugs to Development team. Suggest new features and enhancement product managers to improve user experience to our clients. Handling customer Service and relationship management with our clients. Arrange sales meetings with our clients and do Visual presentations to up sale our hardware products.

• Handling the most sensitive corporate account in the company(UAE Army). • Providing exceptional customer service up to the VIP level. • Customer Relationship Management. • Handling Email communication with Airlines and Medical team. • issuing medical cases tickets whether it's requiring a stretcher bed or not. • Coordinating with Airlines to arrange medical cases & stretchers. • keeping good relationship with locals, especially VIPs.

• Handling the most sensitive corporate account in the company(UAE Army).
• Providing exceptional customer service up to the VIP level.
• Customer Relationship Management.
• Handling Email communication with Airlines and Medical team.
• issuing medical cases tickets whether it's requiring a stretcher bed or not.
• Coordinating with Airlines to arrange medical cases & stretchers.
• keeping good relationship with locals, especially VIPs.

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate • using all tools that are made available. • Attend all customer queries in a timely and appropriate manner. • Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients. • Offer products, services, and loyalty programmes that are contracted by the Company and offer information on destination and product to all customers to ensure that it meets their travel requirements. • Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. • Drive additional ancillary revenue through the sale of tours, excursions and activities. • Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time. • Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships. • Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. • Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us. • Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators. • Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate
• using all tools that are made available.
• Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
• Offer products, services, and loyalty programmes that are contracted by the Company and offer information on destination and product to all customers to ensure that it meets their travel requirements.
• Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue.
• Drive additional ancillary revenue through the sale of tours, excursions and activities.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service.
• Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
• Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

Travel Consultant at Musafir.com (9 months) • Handling incoming calls and making outgoing calls. • Providing support to Customers over Email. • Answer the Phones in an orderly and timely manner without sacrificing the service level • Typically a phone call should be answered within three rings. • Customer Relationship Management. • Customer service. • Payment Collection. • Issuing Tickets. • Payments Fraud checking. • Reissuing Tickets & cancellations. • Market share expanding within Saudi, Qatar & UAE. • Achieving monthly target.

• Handling incoming calls and making outgoing calls.
• Providing support to Customers over Email.
• Answer the Phones in an orderly and timely manner without sacrificing the service level
• Typically a phone call should be answered within three rings.
• Customer Relationship Management.
• Customer service.
• Payment Collection.
• Issuing Tickets.
• Payments Fraud checking.
• Reissuing Tickets & cancellations.
• Market share expanding within Saudi, Qatar & UAE.
• Achieving monthly target.

(7 months) • Managing the team inside the store. • Preparing monthly roasters for staff shifts leaves etc... • Managing stock, issuing stock orders, and maintaining a proper stock level in our storage. • Dealing with escalations from my staff and taking proper action. • Preventing Fraud and making sure the team is following the company policy. • Coordinating with area management and high management to achieve requested targets from our store. • Customer Relationship Management. • Attending meetings with the area manager and higher management to understand the strategy set to achieve company targets and make sure my team is following it.

• Managing the team inside the store.
• Preparing monthly roasters for staff shifts leaves etc...
• Managing stock, issuing stock orders, and maintaining a proper stock level in our storage.
• Dealing with escalations from my staff and taking proper action.
• Preventing Fraud and making sure the team is following the company policy.
• Coordinating with area management and high management to achieve requested targets from our store.
• Customer Relationship Management.
• Attending meetings with the area manager and higher management to understand the strategy set to achieve company targets and make sure my team is following it.

(1 year 9 months)

Accounts Receivable: • Performs day-to-day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data. • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and posted. • Follow up on the copy of the bank transfer forwarded from the operation staff and advise them if received or not.

• Performs day-to-day financial transactions including verifying, classifying, computing, posting, and recording accounts receivable data.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and posted.
• Follow up on the copy of the bank transfer forwarded from the operation staff and advise them if received or not.